Shipping & Cancellation Policy
What is the total delivery time for my order?
All orders are processed in 1-3 business days. For large parcels, processing time may extend upto 4 days. Orders are not processed during holidays or weekends.
The estimated delivery time of your order depends on the shipping method that you choose during checkout.
Here are the shipping charges and speed of delivery for domestic deliveries:
2-5 business days
Delays might occur during peak season.
Which locations do you deliver to?
We ship all orders to anywhere in Pakistan.
What locations are eligible for same-day delivery?
If you are located in Karachi your order can be delivered on the same-day. But additional charges will apply. Make sure to select the same-day delivery option at the time of check out.
How do I check the status of my order?
You will receive email notifications from time to time. You may also track your order status on our Order tracking page.
What should I do if the tracking number I receive is not working?
We ensure our delivery alerts help you stay on top of orders. If the tracking number does not work, we recommend you try tracking with an order number. Alternatively, you may contact our customer service team.
What can I do if I don’t receive my order?
If you don’t receive your order at the estimated time, it could mean either your order is delayed or is lost. You may contact our support team to know the exact location of your order.
What should I do if I receive a damaged item?
You shall contact our customer service team and update them about receiving a damaged parcel. Once your request is received, our delivery agent will pick up your package and replace it with a new item. For more information on this, you may check our Returns Policy.
What are the shipping timelines for international delivery?
International orders will arrive in 5-14 business days from the receipt of your order. You will receive shipping estimates at the time of checkout.
How can I return the item?
For detailed information on this, please read our returns policy.