FAQs
Q: How long does it take to ship my order?
A: Orders are usually shipped within 2-5 business days after placing the order.
Q: When will my order arrive?
A: Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.
Q: How do I track my order?
A: Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.
Q: What’s your return policy?
A: We allow the return of all items within 07 days of your original order’s date. If you’re interested in returning your items, send us an email with your order number and we’ll ship a return label.
Q: How do I make changes to an existing order?
A: Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.
Q: What shipping options do you have?
A: For domestic orders we offer Trax shipping.
Q: Do you ship internationally?
A: Hube (Pvt.) Ltd. currently ships only inPakistan nationwide. But our sister concern companies are operating in UAE, UK, USA, China, South Africa, and many other countries. So you may contact our customer support team to link you to those for international orders.
Q: Do you sell gift cards?
A: We offer the option to purchase a gift card in our store. Contact us via email to learn about the different available options.
Q: Can I receive a refund?
A: If you are unhappy with the product you’ve received, you can get a refund. Please check our Return Policy for more information on this.
Q: What payment methods do you accept?
A: We accept MasterCard, Visa, All other Pakistani Bank Cards, Bank Transfers, and Cash on Delivery..
